Frequently Asked Questions
Find comprehensive answers regarding membership access, course delivery, billing, and refunds.
How long has Desingero been established and what is Jello Spratt's design background?
Desingero was founded in 2021 and has trained small business owners for over 5 years. Creative Director Jello Spratt brings more than 10 years of commercial graphic design, branding, and visual marketing experience, having trained over 3,200 local business owners across 30+ industries.
Do I need paid Adobe Photoshop or Illustrator for these lessons?
No! All lessons and templates are built using Canva (free or Pro version) so you can design professional assets in your web browser or phone without paying for expensive Adobe software.
What currency are the plans billed in?
All prices are listed and billed in US Dollars (USD $). If your card is issued in another currency, your bank will convert the payment using prevailing market exchange rates.
What is your refund policy?
We offer a 100% unconditional 14-day satisfaction refund guarantee. If you do not feel completely confident creating professional graphics within 14 days, contact support@desingero.shop for an immediate full refund.
Can I use the templates for commercial business projects and client work?
Yes! All templates, icons, and design frameworks come with a full commercial use license, allowing you to create flyers, posts, menus, and promotions for your own business or clients.
How can I contact student support?
You can reach our design support team anytime by emailing support@desingero.shop or calling (214) 840-9044 during business hours (Monday – Friday, 9:00 AM – 6:00 PM CST).
Still have questions?
Our dedicated customer support team is on standby to assist you with any questions or account inquiries.
Contact Support Team